Privacy Policy

Your privacy matters to us. This policy explains what information we collect when you explore or book a stay with Goa Signature Stays, how we use it, and the choices available to you.

Who We Are

Goa Signature Stays is a luxury villa rental and hospitality service based in Goa, India. We operate the website goasignaturestays.com and manage direct bookings for curated properties including Kidena House and our wider portfolio.

In this policy, “we”, “us”, and “our” refers to Goa Signature Stays. “You” refers to any visitor or guest who interacts with our website or services.

Information We Collect

We collect information in two ways — what you provide directly, and what we gather automatically when you use our site.

Information you give us:

Your name, email address, and phone number when you make an enquiry or booking
Number of guests, travel dates, and any special requests
Payment details (processed securely via third-party providers — we do not store card information)
Any communications sent via email, WhatsApp, or our contact form

Information collected automatically:

Browser type, device, and operating system
Pages visited, time spent, and how you arrived at our site
IP address and approximate location
Cookies and similar tracking technologies (see Section 6)

How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your booking or enquiry
To communicate with you before, during, and after your stay
To send relevant updates about your reservation or our properties
To improve our website, listings, and overall guest experience
To comply with applicable laws and prevent fraud
To send occasional promotional content — only if you have opted in

We do not use your personal data for automated decision-making or profiling.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

Service providers: Trusted partners who help operate our business (payment processors, email platforms, booking tools) — bound by confidentiality obligations
Property management: Our in-house team or caretakers who need your details to prepare for your stay
Legal requirements: Where required by law, regulation, or a valid government order
Business transfers: In the event of a merger or acquisition — you will be notified if this occurs

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes in this policy — typically for the duration of your booking relationship plus a reasonable period for accounting, legal, or dispute resolution purposes.

You may request deletion of your data at any time (see Section 7).

Our website uses cookies — small text files placed on your device — to help us understand how visitors use the site and to improve your experience.

Types of cookies we use:

Essential cookies: Required for the site to function correctly (e.g. session management)
Analytics cookies: Help us understand page traffic and user behaviour (e.g. Google Analytics)
Marketing cookies: Used to show relevant content or ads — only with your consent

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect site functionality.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct any inaccurate or incomplete information
Deletion: Request that we delete your data, subject to any legal obligations
Objection: Object to how we use your data in certain circumstances
Withdrawal of consent: Opt out of marketing communications at any time via the unsubscribe link or by contacting us

To exercise any of these rights, please contact us using the details in Section 9.

Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses HTTPS encryption and payment transactions are handled by trusted, PCI-compliant providers.

No method of data transmission or storage is 100% secure. If you have a security concern, please contact us immediately.

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern, please reach out:

Website: goasignaturestays.com
Email: reservations@goasignaturestays.com
Phone: +91 7219544459
Address: Kidena House, Gauli Moula, Gancim, Batim Village, Panchayat, Goa. 403108

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, the latest version will always be available on this page.

Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.